welcome to EVERLAND

FAQ

1. 15Q.Is identity verification required when signing up for a new account?
   A.

   Yes. Authentication is required with your mobile phone number.

2. 14Q.When I proceeded with authentication, it says that there is already a member who has already been verified.
   A.

   An ID with the same name exists. Please use ID/Password Finder.

3. 13Q.Where and how do I link Kakao login?
   A.

   It is available on My Page. Only IDs that have been authenticated can be linked, and there must be no existing Kakao ID.

4. 12Q.I want to link Facebook login.
   A.

   Facebook login integration is not supported.

5. 11Q.Can people under the age of 14 sign up?
   A.

   You can sign up after the parental consent process.

6. 10Q.I have an existing ID, but I authenticated myself with a different ID.
   A.

   Only one ID is available for authentication. After withdrawing from the verified ID, please re-register and proceed with self-authentication.

7. 9Q.I can't log in with the ID I signed up for a long time ago.
   A.

   1. Please check by following the steps below.
   2. - Please check your account information again by using Find ID or Find Password.
   3. - If you have not logged in for the past year, you will be automatically logged in for safe personal information management in accordance with the Information and Communications Network Act.
   4. - If you want to use it again, please sign up with a new ID. (IDs that have been withdrawn for privacy protection cannot be reused)
8. 8Q.An error occurred on the homepage (security related)
   A.

   If an error occurs on the homepage, please follow the procedure below.

   1. ① First, close all open Internet windows.
   2. ② Delete all "Search History" from "Tools" > "Internet Options" > "General" at the top of the Internet window. (Delete all cookies, files and offline items)
   3. ③ If you are using Windows Vista, uncheck "Enable Protected Mode" in "Tools" > "Internet Options" > "Security".
   4. ※ Windows confirmation can be found by clicking "Start" at the bottom left of the screen.
   5. ④ If you are using Windows 7, set "Custom Settings" to "Medium" in "Tools" > "Internet Options" > "Security".
   6. ⑤ If the error is still not resolved, click "Reset" in "Tools" > "Internet Options" > "Advanced". However, keep in mind that all previously installed ActiveX will be deleted when performing "reset".

   In places where installation of security programs is prohibited or where firewalls are strict, such as corporate offices, computer rooms, and PC rooms, Please try with another PC as the error may not be resolved.

   If a program that can adversely affect you, such as the Tool Bar, is installed, delete it
   Please follow steps ①~⑥.

   - Remove the program from "Start" > "Settings" > "Control Panel" > "Add/Remove Programs" at the bottom left of the screen

9. 7Q.Is there a special birthday benefit for website members? (Birthday Celebration Coupon)
   A.

   • If you sign up as a member of the homepage, you will receive an Everland coupon by email one week before your birthday. Each coupon can be used by up to 4 people, including yourself, and cannot be used in conjunction with other benefits such as partner cards.
   • - Coupon validity period: 1 week before your birthday ~ 10 days after your birthday (write the date on the coupon)
   • - How to use: Present at the ticket office along with your birthday card

   1. - Notice
   2. ① When registering as a member, please enter the correct email address.
   3. ② We do not resend in case of non-receipt or loss due to the customer's negligence.
   4. ③ If you sign up after one week before your birthday, you cannot receive this year's coupon.
   5. ④ You must register as a member at least two weeks before your birthday to receive the birthday coupon normally.
10. 6Q.I cannot log in with the temporary password.
    A.

    1. Your temporary password (a random combination of letters and numbers) will be sent to you as a new number each time you send it, so you should use the number you most recently received.
    2. Please note that in case of duplicate application, you may not be able to enter the latest number.
    3. When entering, 1 and l, 0 and o, etc. can be confusing, so do not enter them directly.
    4. Please enter through Ctrl+C (copy) → Ctrl+V (paste) without spaces.
    5. Please reset the password to the desired password in the pop-up window that appears after logging in and try logging in again.
11. 5Q.Coupons or e-mails cannot be printed properly.
    A.

    1. As long as it is recognizable as a coupon, it does not matter how it is printed, so please use it as it is printed (black and white is also acceptable). Also, it doesn't matter if the barcode is not printed, but if you change the settings as below, it will be printed normally.
    2. - Check "Tools" at the top of the Internet window > "Internet Options" > "Advanced" > "Print" > "Print Backgrounds and Images"
12. 4Q.I did not receive an email even though I agreed to receive emails.
    A.

    Some mail accounts or in-house mail may not be able to receive mail due to firewalls or other reasons. We recommend that you change your email address to Naver, Hanmail, Nate, etc.

13. 3Q.I think my personal information has been stolen.
    A.

    1. In the case of personal information theft, no other person can take action such as accusation.
    2. We suggest that you request the Cyber Investigation Unit Personal Information Infringement Reporting Center.
    3. If you wish, we can inform you of the personal information that the member who stole your information entered when signing up.
    4. In most cases, that information is also manipulated.
    5. - 1336 without area code, http://www.1336.or.kr
14. 2Q.After completing the reservation and payment, a payment failure message appears.
    A.

    1. This message appears when payment fails due to the reasons below.
    2. 1. Exceeding the credit limit
    3. 2. Conditions for using the card are not correct (insufficient performance in the previous month, etc.)
    4. • 3. Cards that do not meet other payment conditions
       • Due to the protection of personal financial information, information about payment failure cannot be inquired on Everland. Please contact the customer center of each credit card company.
       • Samsung Card: 1588-8700 | BC Card: 1588-4000 | Foreign Exchange Card: 1588-3200 | KB Kookmin Card: 1588-1688 | Shinhan Card: 1544-7000 Hyundai Card: 1577-6000 | Hana SK Card: 1599-1155
15. 1Q.How to change the size of the photo to be uploaded when signing up for a subscription?
    A.

    1. ① Prepare a photo without a background that can be used as an ID photo.
    2. ② Run "Start" > "Programs" > "Accessories" > "Paint" at the bottom left of the screen.
    3. ③ Open the prepared photo from "File > Open".
    4. ④ After selecting the face part with "Select", "Edit" > "Copy" > "File" > "New" > "Edit > "Paste" > "File" > "Save As"
    5. ⑤ Save the file name in English and the file format as JPEG.